Shipping policy
Every order is packed at our Gold Coast warehouse and sent with Australia Post. We email you a tracking link as soon as it ships.
- 🚚Free shipping over $150Standard shipping on Australian orders of $150 or more. Under $150 it's $9.95 (TAS $10.95).
- ⏰Order by 11 am QLD timeIn-stock items usually leave the same day. Every order ships within 1 to 2 business days.
- ⚡Express Post from $15.95Charged by parcel weight. The exact price shows at checkout.
- 📍Free pickup in ArundelChoose Pickup at checkout. Monday to Friday, 9 am–4:30 pm.
Delivery times and prices in Australia
All parcels travel with Australia Post. Times are Australia Post's estimates in business days after dispatch.
| Where | Standard | Express | Express from |
|---|---|---|---|
| QLD | 1–3 days | 1–2 days | $15.95 |
| NSW, VIC, ACT | 2–3 days | 1–2 days | $15.95 |
| SA | 2–4 days | 1–3 days | $15.95 |
| TAS | 2–5 days | 1–3 days | $16.95 |
| NT | 3–6 days | 2–3 days | $15.95 |
| WA | 5–6 days | 2–5 days | $19.95 |
Standard is $9.95 (TAS $10.95), or free from $150. The $150 is worked out on your order total after any discount.
Express Post is charged by parcel weight, and the exact price shows at checkout.
When we dispatch
- We pack and dispatch from our Gold Coast warehouse every business day, Monday to Friday.
- Orders placed by 11 am Queensland time with in-stock items usually leave the same day.
- Every order is dispatched within 1 to 2 business days.
- All lamps, drills and dust collectors are tested before they're dispatched.
Liquids that travel by road
Some nail liquids, such as acrylic liquid (monomer), acetone, primers, dehydrators, cleansers and removers, are flammable, so Australia Post only carries them by road. If your order includes one, Express Post won't be offered at checkout and your order ships by standard road service. It still leaves our Queensland warehouse within 1 to 2 business days.
Signature or no signature
At checkout you can choose delivery with or without a signature. If you choose no signature, Australia Post can leave the parcel safely at your address, and it's your responsibility once it's marked as delivered. If it isn't there, contact us with your order number and we'll help you with Australia Post.
Tracking
We email you a tracking link as soon as your order ships, and you can follow it on our Track Your Order page. Australia Post may leave a card or take your parcel to your nearest Post Office or Parcel Locker if no one is home.
Pick up from our Arundel store
Choose Pickup at checkout to collect your order for free from Unit 2 / 14 Ereton Drive, Arundel QLD 4214 (near Harbour Town Shopping Centre). Please arrive by 4 pm for in-store shopping and order collection. Our Arundel store is open Monday to Friday, 9 am–4:30 pm.
New Zealand and other countries
| Destination | Delivery time | From |
|---|---|---|
| New Zealand · Australia Post with tracking | 7–12 business days | A$14.95 |
| New Zealand · Express with tracking | 4–10 business days | A$24.95 |
| United States · Standard | 8–15 days | A$22.95 |
| United States · Express | 4–7 days | A$32.95 |
| Papua New Guinea, Fiji and New Caledonia | 10–15 business days | A$21.95 |
| All other countries · Australia Post | 7–14 business days | A$19.95 |
- New Zealand prices show in New Zealand dollars at checkout. Some products, mainly liquids, can't be sent to New Zealand, so they're hidden when you shop from New Zealand.
- Flammable liquids can't be sent overseas. If one is in an international order, we'll contact you and refund that item.
- Any import duties or taxes are set by the destination country and paid by the receiver.
Address changes and delivery problems
- Please check your delivery address at checkout. Once an order is packed, the address can't be changed.
- If something arrives damaged, take photos and contact us with your order number so we can help with a replacement.
- Delivery times are Australia Post's estimates, and delays on their side can happen, especially in busy sale periods. If your tracking hasn't moved for a few days, contact us and we'll follow it up.
Questions about an order?
Use our contact form or call 07 5537 5550, Monday to Friday.